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FAQ
What is the holiday schedule for Carolina Waste?
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The only days your garbage, recycling and yard debris drivers do not work are Thanksgiving, Christmas Day and New Year’s Day. If your service day falls on or after one of these holidays, your services will be delayed by one day.
What do I do when there is inclement weather?
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When our region is faced with inclement weather, we will do the best we can to safely provide service. If we are able to, we will attempt to start our routes later than normal– please leave material at the curb. If we cannot safely operate our fleet, service may be delayed. In the result of a delay or cancellation, we will also send out a call notification to all customer’s involved detailing further instruction.
** For the most updated instructions and information, please keep an eye on our website.
Please also check our Facebook page, or call Customer Service at 843-576-1100 for updates and instructions.
When should I set my garbage out for collection?
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Please have all material available by 6:00 AM on your service day or the night before your service day.
Do I need to supply my own garbage bin, and if so, what are the requirements?
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When you request residential services, Carolina Waste will supply you with a garbage bin.
If I go on vacation can I stop my account?
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For residential customers, Vacation credit is given if you are gone for two consecutive pickups or more. Please contact us before leaving so that we can adjust your account and notify the drivers. Vacation credit is not available for Commercial customers.
If my garbage is missed what do I do?
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Please let us know immediately so we are aware. If we are not contacted, we do not know you have been missed. (Return trip fee may apply)
Why are we being charged a surcharge and was it approved?
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Due to the changes in the global recycling markets the costs associated with processing recyclable material has become considerably higher. The surcharge will be evaluated annually to encompass the on going changes in the recycle market conditions.
Can I recycle more than just cardboard at my business?
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Yes, please ask Customer Service about our Mixed Recycle program that allows you to recycle plastic bottles & tubs, metal cans and mixed paper along with your cardboard. See our Commercial Recycling page for more information.
Why does Carolina Waste put reminder tags on recycle carts?
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Carolina Waste launched a new year-round program to help residential customers by identifying items that do not belong in recycle carts.
Does Carolina Waste offer yard debris service?
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Absolutely! Please contact our Customer Service Department at customercare@carolinawaste.com or 843-576-1100 for availability and rates.
Can I pay my bill online?
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Yes, by using our website you can view and pay your statements online. CLICK HERE to create your own profile and in the future you may click “My Account” at the top-right of this site to pay a bill or view your statements.
Do I have to use Carolina Waste Online Bill Pay to view my statements online?
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No, you don’t need to add your payment information to view online statements, or sign up for paperless billing. Just leave your payment information blank when signing up for an online account.
Can I view my service schedule online?
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You certainly can! Through our free WasteConnect app, you can just type in your service address so you can view your pickup dates, pay your bill, or even search on how to dispose of certain items/materials.
How do I dispose of ...
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Through our free WasteConnect app, just type in the material you would like to dispose of certain items/materials and it will list your options.
I'd like to rent a dumpster for a remodel/repair/etc. Do I need to test for asbestos first?
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If you plan to get a dumpster for construction debris, you need to obtain analytical testing on your debris for asbestos.
Need Help?
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Please contact a representative at customercare@carolinawaste.com or call 843-576-1100.
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